Ticket Solutions

Folder for solutions to common problems.

Basic Chromebook Troubleshooting
There's not much troubleshooting for the Chromebooks, but these things can solve quite a few problems. 1. Perform a Hard Reset Hold down the power ...
Tue, 10 Sep, 2024 at 1:56 PM
Chromebook will not turn on
With the Chromebook plugged into power, simultaneously press the power button and the refresh button once. The power light should quickly flash from orange ...
Fri, 12 Jan, 2024 at 8:21 AM
CleaverTouch Frozen Setting
Click Input -> 1379 on the remote when close to the IR Reader Click on Android settings and change the "No Signal Poweroff" to OFF. Turn off...
Tue, 20 Feb, 2024 at 10:04 AM
CleverTouch/CleverShare Security Permissions & Updates
If Clevershare isn't working, missing security permissions are the most likely cause.  There are three permissions that must be enabled on your MacBook ...
Mon, 28 Apr, 2025 at 9:05 AM
Color Printing Steps
1. When printing in color make sure FollowMe_Finishing is selected instead of the FollowMe_Basic. 2. Once the print screen pops up scroll down and click ...
Fri, 12 Jan, 2024 at 10:00 AM
Deleting files on your Chromebook
If you are experiencing issues with your Chromebook performing slowly, you can delete the contents of your Downloads folder.   First, if you want to save ...
Fri, 12 Jan, 2024 at 10:03 AM
Epson iProjection directions
Installation of the Epson iProjection software allows you to “stream” or “cast” your laptop screen to a compatible Epson projector.  This method is best sui...
Mon, 22 Jan, 2024 at 8:42 AM
Fixing Common Audio Problems
1) Restart the computer and uncheck the box "Reopen windows when logging back in." 2) Adjust your Audio Output in the Control Center by click...
Mon, 26 Aug, 2024 at 8:59 PM
Fixing WeVideo Login Issues
Clearing the "on-device site data" appears to resolve the login problems with WeVideo on Chrome. Use the site toggle in the Chrome address ...
Fri, 1 Nov, 2024 at 2:01 PM
How often should I expect to receive 2-step verification prompts?
Most of our staff are seeing the Google 2-step verification once a day on average, but it can vary.  If you click "Don't ask again on this computer...
Thu, 14 Sep, 2023 at 9:51 PM