Ticket Solutions

Folder for solutions to common problems.

This phising email was part of our regular phishing testing.
The message you received was from one of our email phishing tests that is sent to all staff.  Letting the helpdesk know about questionable emails is a g...
Tue, 4 Nov, 2025 at 9:32 AM
Troubleshooting PaperCut and Printers
Thanks for reporting a printing problem. Here are a few basic troubleshooting steps that may help to resolve your issue.  Step 1: View My Printers &...
Tue, 4 Nov, 2025 at 9:52 AM
Unblocking Incoming Student Emails
Identify the blocked sender domain: https://admin.google.com/ac/emaillogsearch If the staff member doesn't know which email address to unblock, use Rep...
Fri, 29 Aug, 2025 at 8:58 AM
Updating email signature in Chrome
To update your email signature do the following: 1. Open Google Chrome on your computer. 2. Go to your email settings here -> https://mail.google.com/m...
Fri, 30 Aug, 2024 at 8:58 AM
Updating the Chrome OS on your Chromebook
1.  Select the System Tray and select Settings     2.  Select "About Chrome OS" in the lower-left corner     3. Select the "Check f...
Fri, 12 Jan, 2024 at 9:40 AM
Why am I being prompted to open YouTube (or another Google app) for 2-step authentication?
Our @dcgschools Google accounts, YouTube, Gmail, and other Google apps all rely on the same authentication technology.  When our 2-step authentication asks...
Thu, 14 Sep, 2023 at 9:55 PM
Why did my computer suddenly restart? Why did I lose my Chrome tabs?
Our new management system (implemented last year) is set to prompt users for a restart at least once a week in order to obtain software updates, security pa...
Thu, 14 Sep, 2023 at 9:53 PM
You received a phishing email
Thanks for letting us know. This looks to be a phishing email. If you haven't already, you can report as spam, block, and delete.  You can tell ...
Tue, 4 Nov, 2025 at 9:34 AM