Ticket Solutions
Folder for solutions to common problems.
Thanks for the question. Google has recently rolled out some new "data loss prevention" (DLP) rules for all K-12 customers designed to preven...
Wed, 5 Nov, 2025 at 4:45 PM
The message you received was from one of our email phishing tests that is sent to all staff. Letting the helpdesk know about questionable emails is a g...
Tue, 4 Nov, 2025 at 9:32 AM
Thanks for reporting a printing problem. Here are a few basic troubleshooting steps that may help to resolve your issue. Step 1: View My Printers &...
Tue, 4 Nov, 2025 at 9:52 AM
Identify the blocked sender domain: https://admin.google.com/ac/emaillogsearch If the staff member doesn't know which email address to unblock, use Rep...
Fri, 29 Aug, 2025 at 8:58 AM
To update your email signature do the following: 1. Open Google Chrome on your computer. 2. Go to your email settings here -> https://mail.google.com/m...
Fri, 30 Aug, 2024 at 8:58 AM
1. Select the System Tray and select Settings 2. Select "About Chrome OS" in the lower-left corner 3. Select the "Check f...
Fri, 12 Jan, 2024 at 9:40 AM
Our @dcgschools Google accounts, YouTube, Gmail, and other Google apps all rely on the same authentication technology. When our 2-step authentication asks...
Thu, 14 Sep, 2023 at 9:55 PM
Our new management system (implemented last year) is set to prompt users for a restart at least once a week in order to obtain software updates, security pa...
Thu, 14 Sep, 2023 at 9:53 PM
Thanks for letting us know. This looks to be a phishing email. If you haven't already, you can report as spam, block, and delete. You can tell ...
Tue, 4 Nov, 2025 at 9:34 AM