Ticket Solutions

Folder for solutions to common problems.

PHISHING: Calendar Invites
It appears you've been targeted for a new type of phishing attack using Google Calendar instead of traditional email. The event probably shows up on yo...
Wed, 11 Feb, 2026 at 8:35 AM
Preforming a Chromebook hard reset
To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.   To perform a hard reset on your Chromebook,...
Fri, 12 Jan, 2024 at 3:01 PM
Record a Voicemail Greeting
Recording a voicemail greeting can be completed in a few simple steps.  First locate the Visual Voicemail button on your phone.  On many of our devices, it ...
Wed, 13 Jul, 2022 at 12:09 PM
Remove Network From Macbook
Forget a network on your Mac Choose Apple menu  > System Preferences, then click Network. Select Wi-Fi in the list on the left. Click the Advanced...
Tue, 11 Jan, 2022 at 8:35 AM
Sensitive Message Content Warning - DLP Warning
Thanks for the question.  Google has recently rolled out some new "data loss prevention" (DLP) rules for all K-12 customers designed to preven...
Wed, 5 Nov, 2025 at 4:45 PM
This phising email was part of our regular phishing testing.
The message you received was from one of our email phishing tests that is sent to all staff.  Letting the helpdesk know about questionable emails is a g...
Tue, 4 Nov, 2025 at 9:32 AM
Troubleshooting PaperCut and Printers
Thanks for reporting a printing problem. Here are a few basic troubleshooting steps that may help to resolve your issue.  Step 1: View My Printers &...
Tue, 4 Nov, 2025 at 9:52 AM
Unblocking Incoming Student Emails
Identify the blocked sender domain: https://admin.google.com/ac/emaillogsearch If the staff member doesn't know which email address to unblock, use Rep...
Fri, 29 Aug, 2025 at 8:58 AM
Updating email signature in Chrome
To update your email signature do the following: 1. Open Google Chrome on your computer. 2. Go to your email settings here -> https://mail.google.com/m...
Fri, 30 Aug, 2024 at 8:58 AM
Updating the Chrome OS on your Chromebook
1.  Select the System Tray and select Settings     2.  Select "About Chrome OS" in the lower-left corner     3. Select the "Check f...
Fri, 12 Jan, 2024 at 9:40 AM