Ticket Solutions

Folder for solutions to common problems.

How to Approve Youtube Videos
Make sure you are logged into your @dcgschools.com email account. Go to the YouTube video you want unblocked.  There will be a button you can hit to appro...
Fri, 12 Jan, 2024 at 10:24 AM
How to Assign Adobe Licenses (Express, Creative Cloud, Photoshop, etc.)
There are two types of products available in the Adobe Admin Console Adobe Express for K12 (Free, Default) Available to all students and staff, but prima...
Thu, 21 Mar, 2024 at 10:12 AM
How to Clear you Cache and Cookies
In Chrome, click the 3 dots in the top right-hand corner Hover over History  Click History on the pop-up menu On the window that pops up, click Clear br...
Fri, 12 Jan, 2024 at 10:06 AM
How to clear your Cache on a Chromebook
1. Open the Chrome browser. The icon looks like this: 2. Click the three dots in the top-right corner of the screen. find and select "Clear Browsin...
Fri, 12 Jan, 2024 at 11:50 AM
How to enable Sync on Google Chrome
On your computer, open Chrome. At the top right, click Profile . Sign in to your Google Account. If you want to sync your info across all your devices,...
Fri, 12 Jan, 2024 at 10:03 AM
How to Fix the Time clocks
1. Press the four corners of the screen in a backwards C 2. Click the keyboard button and type 1492 and that will take you to the Windows sign-in screen...
Tue, 20 Feb, 2024 at 9:55 AM
How to Install PaperCut Mac
Staff OS X: Users go to http://10.200.0.20:9191/print-deploy/client/macos Open DMG file that is downloaded. Run installer PKG from the window that open...
Fri, 12 Jan, 2024 at 9:59 AM
How to Install PaperCut on Windows
Windows Users: Copy and paste this address: http://10.200.0.20:9191/print-deploy/client/windows Run the MSI file that is downloaded. DO NOT CHANGE THE...
Fri, 12 Jan, 2024 at 9:58 AM
How to set up Chrome so your tabs open to where you left off when quitting or restarting
Go to the 3 vertical dots in the upper right corner in Chrome Then go to Settings Then click On Startup in the left navigation Select Where you l...
Wed, 3 May, 2023 at 1:04 PM
How to Submit a Help Desk
For those of you who are in need of assistance, the Help Desk is the best option staff have to connect to the IT department about technology issues. A Help ...
Mon, 31 Jan, 2022 at 10:07 AM