Ticket Solutions

Folder for solutions to common problems.

Installing Papercut onto your Chromebook
Send us your ID Badge number which is located on the back of the badge and is 5 digits long. Go to the Chrome Web Store Mobility Print and add to Chrom...
Fri, 12 Jan, 2024 at 9:56 AM
Keep your Chromebook Happy!
If you're experiencing any hiccups with your Chromebook, don't worry; we've got some simple steps to get it running smoothly again.  For example...
Fri, 12 Jan, 2024 at 3:03 PM
PaperCut Instructions for ChromeOS
Staff Chrome OS: Users go to https://chrome.google.com/webstore/detail/mobility-print/alhngdkjgnedakdlnamimgfihgkmenbh?hl=en Click the Add to Chrome bu...
Mon, 27 Mar, 2023 at 9:30 AM
Preforming a Chromebook hard reset
To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.   To perform a hard reset on your Chromebook,...
Fri, 12 Jan, 2024 at 3:01 PM
Record a Voicemail Greeting
Recording a voicemail greeting can be completed in a few simple steps.  First locate the Visual Voicemail button on your phone.  On many of our devices, it ...
Wed, 13 Jul, 2022 at 12:09 PM
Remove Network From Macbook
Forget a network on your Mac Choose Apple menu  > System Preferences, then click Network. Select Wi-Fi in the list on the left. Click the Advanced...
Tue, 11 Jan, 2022 at 8:35 AM
Updating email signature in Chrome
To update your email signature do the following: 1. Open Google Chrome on your computer. 2. Go to your email settings here -> https://mail.google.com/m...
Fri, 30 Aug, 2024 at 8:58 AM
Updating the Chrome OS on your Chromebook
1.  Select the System Tray and select Settings     2.  Select "About Chrome OS" in the lower-left corner     3. Select the "Check f...
Fri, 12 Jan, 2024 at 9:40 AM
Why am I being prompted to open YouTube (or another Google app) for 2-step authentication?
Our @dcgschools Google accounts, YouTube, Gmail, and other Google apps all rely on the same authentication technology.  When our 2-step authentication asks...
Thu, 14 Sep, 2023 at 9:55 PM
Why did my computer suddenly restart? Why did I lose my Chrome tabs?
Our new management system (implemented last year) is set to prompt users for a restart at least once a week in order to obtain software updates, security pa...
Thu, 14 Sep, 2023 at 9:53 PM